R-LINK 2 FAQ’s

Need more information about your R-LINK 2 multimedia system?

Bluetooth®, Android Auto™ & Apple Carplay™, Coyote & connected services, MY Renault application, updates & navigation, etc. Check out our answers to your frequently asked questions.

Bluetooth®, Android Auto™ & Apple Carplay™

Below are the steps to follow to pair your Android phone with R-LINK 2:

  • To make your phone visible, from your phone click on «Settings» > «Bluetooth®» > «Activated»;
  • Tick the phone and select «R-LINK» to launch the connection;
  • From R-LINK 2, click on «Menu» > «Phone»;
  • The following message appears: «In order to use the hands-free functions, you must enable a Bluetooth® connection between your phone and your system. Would you like to enable it now?». Click on «OK» to confirm;
  • Then select your Android phone in the list of active devices found by R-LINK 2;
  • Check your phone for the confirmation code sent by the system and accept the request. Tick «Don’t ask me again» to store your authorisations to access the phone’s functions;
  • Choose the «Phone» and «Media» functions, then click on «OK»;
  • Choose whether to authorise sharing of contacts, the call logs and media with R-LINK 2. Click on «Yes» to pair the phone;
  • Your Android phone is now paired with R-LINK 2.

To pair from your iPhone, here are the steps to follow:

  • To make your phone visible, from your phone click on «Settings» > «Bluetooth®» > «Activated»;
  • On the R-LINK 2 screen, go to «Menu» > «Phone», then accept the Bluetooth® connection between the system and the phone by selecting your iPhone in the list displayed;
  • Check the confirmation code offered by the system on the phone and accept the request;
  • On the iPhone, confirm by clicking on «Pair» then choose «Phone» and «Media» functions before clicking on «OK»;
  • Choose whether to accept sharing of contacts, call logs and media with R-LINK 2 and click on «OK»;
  • Your iPhone is now paired with R-LINK 2.

Here are the steps to follow to pair your Windows Phone with R-LINK 2:

  • To make your phone visible, from your phone click on «Settings» > «Bluetooth®» > «Activated»;
  • On R-LINK 2, go into «Menu» > «Phone», then confirm the Bluetooth® connection between the system and your phone by clicking on «OK»;
  • In the list of phones found by R-LINK 2, select yours then check the confirmation code before accepting the request;
  • On R-LINK 2, choose the «Phone» and «Media» functions, then confirm the connection by clicking on «OK»;
  • To validate the connection request from R-LINK 2, select «trust», «always authorise» or «connect automatically» then click on «OK»;
  • On your phone, a message will ask you to authorise the downloading of contacts. Click on «authorise»;
  • Your Windows Phone is now paired with R-LINK 2.

To use the streaming via Bluetooth® multimedia option from your iPhone, you need to first transfer at least one audio file (podcast or music, free or paid for) from the Apple Store catalogue to your iPhone using the iTunes software.

Once this operation has been done, connect your phone via Bluetooth® to your R-LINK 2 and go to the «Multimedia» menu. The Bluetooth® option is then accessible and you are now able to stream music.

Step 1: Make sure that you phone is correctly paired with your R-LINK 2 system. To do this, go to the «Phone» section from the main menu, click on «Settings», check that the Bluetooth® button is on and that your phone is active in the list of devices (the «Phone» icon must be selected in red).

Note: If you have trouble pairing your phone, see our FAQ «I cannot pair my phone with my R-LINK 2» in the same help section.

Step 2: To make a call, please go to the phone menu and press «Contacts». Your contacts are automatically imported to your R-LINK 2 screen. Select the contact that you want to call and press the number to make a call.

Note: If your contact list is empty on your R-LINK 2 screen despite having correctly completed the pairing process, please check on your phone that your contacts are stored in your phone memory and not on the SIM card. Contacts must be stored in your phone rather than on the SIM card to appear on your R-LINK 2 screen.

Step 1: Make sure that your phone is correctly paired with your R-LINK 2. To do this, go to the «Phone» section from the main menu, click on «Settings», check that the Bluetooth® button is on and that your phone is active in the list of devices (the «Phone» icon must be selected in red).

Note: If you have trouble pairing your phone, see our FAQ «I cannot pair my phone with my R-LINK 2» in the same help section.

Step 2: Once your phone is paired with your R-LINK 2 system, go to the multimedia menu and click on «Media». Choose the «Bluetooth®» audio source and select music on your phone.

Step 1: You may have a Bluetooth® pairing issue. To make sure that your phone is paired, go to the Phone section from the main menu, click on Settings, check that the Bluetooth® button is on and that your phone is activated in the list of devices: the «Phone» icon must be selected in red.

Note: If you have trouble pairing your phone, see our FAQ «I cannot pair my phone with my R-LINK 2» in the same help section.

Step 2: If your phone is correctly paired, but you still cannot make outbound calls, check on your phone that your contacts are stored directly in your phone and not on your SIM card.
Contacts must be stored in your phone rather than on the SIM card to appear on your R-LINK 2 screen.

Note: If making calls still isn’t working after this, there may be a specific compatibility issue and we suggest that you call our Customer Support. To help better solve the problem encountered, please indicate that you have already followed the above steps.

Step 1: If you have trouble pairing your phone with R-LINK 2, please follow our pairing procedures (for iPhone, Android and Windows Phone) that you will find in the same help section.


Step 2:
If the pairing process is still not working, please test compatibility with our online compatibility check here

To launch a test, you need to know:

  • Your phone model and your OS version;
  • Your R-LINK 2 system version;
  • Specific sections on the compatibility verification page explain how to find this information.

Step 3:
If you do not find positive results on our online compatibility test or you cannot find your versions on the list:

  • Try to update the OS version on your phone if an update is available;
  • Check if you have an R-LINK 2 update available on this page and follow the update process if available.

Updating your systems may correct the problem and allow you to pair your phone. If not, please call our Customer Support and indicate that you have already followed the steps above to further help solve the problem.

If the result of our online compatibility test is positive, this means that the pairing process should work and there may be a more specific problem. Please call our Customer Support and indicate that you have already followed the steps above so that we can help you as best we can.

Enable Android Auto™ voice recognition: Talk to Google™.

Method 1: Press and hold down the «Push To Talk» button located on the steering wheel until you hear an audible beep.

Method 2: Tap the «Microphone» icon located in the top right-hand corner of your Android Auto™ screen. This will lead to an audible beep.

Method 3: Say the words «Ok Google», Android Auto™ then makes an audible beep.

You can then ask several questions and control certain applications vocally, such as making a call, playing music, sending and replying to text messages, using maps and obtaining routes, creating reminders, etc.

Worth noting: Phone calls work through the car’s audio system using R-LINK 2. However, voice recognition may not go through the audio system when connecting to Android Auto. The smartphone may be the source of the problem. If this is the case, please contact user support for the manufacturer of your smartphone.

1. On your phone

  • Download the «Android Auto» application on the Google Play Store;
  • Start the application and follow the on-screen instructions by accepting the general terms and conditions.

2. In the car

  • When your vehicle is stopped, unlock your smartphone’s screen and connect it to your Renault vehicle’s R-LINK 2 multimedia system using a compatible USB cable;
  • Accept the various requests on the screen of R-LINK 2 and your smartphone. Lastly, click on the «Android Auto» button located in the bottom middle of your screen, which gives you access to the Android Auto™ homepage.

Note: We recommend using a USB cable of the same brand as the smartphone in order to avoid any problems. The phone cannot be used during connection.

To check whether your vehicle is compatible*:

  • Go to the main menu of your R-LINK 2™.
  • Press «System».
  • Go to the second page of the menu.
  • If a «Smartphone mirroring» button is visible, then your vehicle is compatible.

*Available on certain models. For more information on each Renault model equipped, go to the vehicle pages of our website: https://www.renault.fr/vehicules/vehicules-particuliers.html

To use Android Auto™, you must have a telephone equipped with Android version 5.0 (Lollipop) or above.

Renault tests a range of phones for you to check the compatibility. This range includes some models equipped with Android 5.0 or above that are not supported by Android Auto™ for R-LINK Evolution.

In our user manual section further down on the help page, you will find the list of phones tested by Renault Engineering in PDF format.

Note: To ensure compatibility of your smartphone with the Android Auto™system, we recommend installing all available software updates.

Android Auto™ comes with 4 native applications:

  • Google Maps;
  • Phone;
  • Text messaging;
  • Play Music.

On the Google Play Store, you can install additional applications that are compatible with Android Auto™ such as WhatsApp™ or Spotify™.

To see the list of compatible applications, go to this link: g.co/androidauto.

Note: Only applications certified by Google and downloaded to your smartphone can be used on Android Auto™ while driving.

Below you will find the list of controls compatible with Android Auto™:

  • «Back» button: return to the previous Android Auto™ menu,
  • «Menu» button: access the R-LINK 2 homepage;
  • Rotary button: turn it from top to bottom or from left to right to navigate through the menus;
  • Turn it to run through a list or zoom;
  • Press it to confirm an action in a menu;
  • «Audio Source» button: select an audio source such as Android Auto™;
  • Volume buttons: increase or decrease the volume of an audio source from Android Auto™;
  • Pick up/hang up buttons: take your calls with Android Auto™;
  • «Push To Talk» button: press and hold down to enable Android Auto™ voice recognition.
  • On the Android Auto™ home screen, tap the icon in the bottom right-hand corner;
  • Tap «Return to Renault».

    Tap the home button located on the right of your R-LINK 2 screen.

If you want to combine Android Auto™ and R-LINK 2 on the same screen:

You can then display the music player of your choice (Spotify, Google Music) on Android Auto™ and R-LINK 2’s navigation system. Or you can display Android Auto™’s navigation (Maps) while listening to the R-LINK 2 system’s FM radio.

Note: Two similar functions cannot be enabled at the same time. You cannot enable both Maps in Android Auto™ and the R-LINK 2 system’s navigation.

Enable Siri™ voice recognition:

Method 1: Press and hold down the «Push To Talk» button located on the steering wheel.

Method 2: Press and hold down the home button located in the bottom left-hand corner of your Apple CarPlay™ screen.

You can then ask several questions and control certain applications vocally, such as making a call, playing music, sending and replying to text messages, using Maps and obtaining routes, creating reminders, etc.

Example: «Call ‘contact name’«, «Send a message to ‘contact name‘», «Create a route for ‘address‘», etc.

Worth noting: Phone calls work through the car’s audio system using R-LINK 2. However, voice recognition may not go through the audio system when connecting to Apple CarPlay™. The smartphone may be the source of the problem. If this is the case, please contact user support for the manufacturer of your smartphone.

1. In the car

When your vehicle is stopped, connect the USB cable. If the iPhone is locked, R-LINK 2 will ask you to unlock it. Apple recommends using certified cables to avoid disconnection or other bugs.

2. On your iPhone

If your iPhone is locked, it will ask you to authorise CarPlay™ for R-LINK.

3. In the car

Click on the «Apple CarPlay™» button located in the bottom middle of your screen and access the Apple CarPlay™ homepage. Your iPhone can still be used even if it is connected via the USB cable.

Worth noting: if Wi-Fi and Bluetooth® are off, the iPhone suggests activating them or connecting the USB cable. However, Apple CarPlay™ can only work with the USB cable. So press «USB only» on your iPhone.

To check whether your vehicle is compatible*:

  • Go to the main menu of your R-LINK 2;
  • Press «System»;
  • Go to the second page of the menu;
  • If a «Smartphone mirroring» button is visible, then your vehicle is compatible.

*Available on certain models. For more information on each Renault model equipped, go to the vehicle pages of our website: https://www.renault.fr/vehicules/vehicules-particuliers.html

To use Apple CarPlay™, you must have an iPhone 5 or later model and iOS 7.1 or above.

In our user manual section further down on the help page, you will find the list of phones tested by Renault Engineering in PDF format.

Note: To ensure compatibility of your smartphone with Apple CarPlay™, we recommend installing all available software updates.

Apple CarPlay™ comes with 5 native applications:

  • Maps;
  • Phone;
  • Messages;
  • Music;
  • Podcasts.

In the App Store, you can install additional applications that are compatible with Apple CarPlay™ such as Audiobooks™, Spotify™ or Deezer™.

To see the list of compatible applications, go to this link: http://www.apple.com/fr/ios/carplay/.

Note: Only applications certified by Apple and downloaded to your smartphone can be used on Apple CarPlay™ while driving.

Returning to R-LINK 2 from Apple Carplay™:

  • Go to the Apple CarPlay™ homepage by pressing and holding down the home button in the bottom left-hand corner;
  • On the Apple CarPlay™ home screen, press the Renault «R-LINK» icon.

    Tap the home button located on the right of your R-LINK 2 screen.

If you want to combine Apple CarPlay™ and R-LINK 2 on the same screen:

You can then display the music player of your choice (Spotify™, Google Music™) on Apple CarPlay™ and R-LINK 2’s navigation system. Or you can display Apple CarPlay™’s navigation (Maps) while listening to the R-LINK 2 system’s FM radio.

Note: Two similar functions cannot be enabled at the same time. You cannot enable both Maps in Apple CarPlay™ and the R-LINK 2 system’s navigation.

Your R-LINK 2 has a SIM card. To benefit from applications and connected services, you need to activate your R-LINK 2.

  • Turn on your R-LINK, go to the main menu, then click on «Connect» at the bottom of the screen;
  • A window will open: click on «Next». A «Data sharing» page will open: press «Yes» to accept data sharing;

Note: More information on sharing is available via the «Help» button.

  • Enter an email address to receive the Terms and Conditions of Sale, tick the terms and conditions, then press «Yes»;
  • A window will open and indicate that the activation request has been sent. Your R-LINK 2 will be connected within 72 hours;
  • Once the connection process is complete, your R-LINK 2 returns to the main menu screen;
    Check that the «Connect» button at the bottom of the screen has disappeared and that the R-LINK 2 is connected.

Note: At the top of the screen, a network symbol displayed above a car indicates that your R-LINK 2 is connected. Conversely, at the top of the screen, an X displayed above a car, instead of the network symbol, indicates that your R-LINK 2 is not connected.

First save your R-LINK 2 data on a USB stick. To do this:

  • Use an empty USB stick (minimum 8 GB) with the FAT32 format;
  • In your vehicle, connect this USB stick to R-LINK 2;
  • Turn on your R-LINK 2 and wait 1 to 2 minutes with the USB stick inserted.

Note: There is no message confirming the data transfer has been completed.

Synchronisation of products:

  • Log in to the MY Renault account;
  • Click on the «R-LINK Store» icon;
  • Click on «My applications and services»;
  • Click on «Manage my products»;
  • Click on the «Manage» button on the R-LINK line;
  • A window with the list of applications will open: check that Coyote Series is ticked;
  • Click on the «Install» button.

Downloading products:

  • Go back to your MY Renault account from your computer;
  • Click on the «R-LINK Store» icon;
  • On the «Home» tab, click on «Download the software for R-LINK 2 for Windows/ Mac».

Note: The R-LINK 2 Toolbox is compatible with Windows 7, 8, 8.1, 10 and from OS 10.7 to 10.11 on Mac.

  • Install the R-LINK 2 Toolbox;
  • Launch the R-LINK 2 Toolbox (the settings must remain by default);
  • Insert your USB stick containing the copy of your vehicle’s data (initial data collected during initialisation);
  • Click on the vehicle in the top right of the R-LINK 2 Toolbox in order to check that it is correctly recognised, then click on «Back» to access the downloads;
  • Select and then launch your downloads. Please note that the download time depends on the size of these updates and make sure that your computer does not go into standby mode during this operation;
  • Wait for the download to be approved (green tick) and then, once the download has finished, you can safely remove the USB stick.

Update in your vehicle:

  • Insert your USB stick into your vehicle;
  • Turn on your R-LINK 2;
  • Once the USB stick is recognised, the «an application will be installed» message appears;
  • The Coyote installation status is then indicated by a loading bar;
  • Lastly, the «Installation complete» message appears.

Checking the installation of Coyote Series

  • Go to the main menu of R-LINK 2;
  • Click on the «Apps» icon;
  • Click on «My Apps»;
  • Click on the «Coyote» icon and check that the application is working.

You can transfer your Coyote Series pack to a Renault equipped with the same R-LINK 2 system.

  • To do this, log in to your MY Renault account;
  • Click on «Access all my services» then «Manage my applications» to connect to the R-LINK Store;
  • Click on the arrow to the right of the «Welcome» menu to open a scroll-down menu. Select the «Tools» menu. Choose the source vehicle with the pack you would like to transfer, then choose the target vehicle;

Note: Both vehicles must be registered on your MY Renault account.

  • Then click on «Display the transferable packs». All the transferable products are displayed;

Note: Once the transfer request has been confirmed, the operation cannot be cancelled. It is no longer possible to transfer a pack from the destination vehicle to the source vehicle.

  • Click on «Confirm the transfer». You will receive a transfer confirmation.

Packs that contain TomTom Live or TomTom Traffic are not transferable because they are linked with the vehicle subscription only.

If Coyote Series is not working any more, it may be that your 3-month trial version has expired.

You can check if your contract is still active in the R-LINK Store. (Please see our FAQ «How do I access the R-LINK Store?» if you need help.)

In the R-LINK Store, go to the «My applications and Services» section to see the status of your connected services contracts.

If your 3-month trial version has expired, you can extend it by buying the full version available in the Catalogue section.

If you have an active contract but your Coyote is still not working, check in your car if data sharing is activated on your R-LINK 2 system: Main menu / Services / Settings / Data sharing. Data sharing needs to be activated for Coyote to be operational.

If the problem persists, call our Customer Support for help and indicate that you have already followed this procedure.

To activate your Coyote Series free 3-month trial version, the connectivity of your car must be activated.

To know if your car is active, check on your R-LINK 2 system if the «Activate my services» button appears at the bottom of the screen in the main menu.

If the button appears, click on it and follow the instructions to activate connectivity. Once this process is complete, your Coyote Series free 3-month trial version will be operational within 72 hours.
You will find the Coyote application in the «My Apps» section.

If the button is not displayed in the main menu, it means that the connectivity of your car is already active and that your Coyote Series 3-month trial version is operational.